KIA DIVISION DEL NORTE

TERRIBLE SERVICE, today I went to request information and the advisor Santiago gave me terrible attention, they should train their advisors to provide quality care. This agency is not recommended at all 👎 The only one who behaved up to the standard and warmth of service was the parking lot man.

Terrible TERRIBLE, customer service I am very upset Juan Huerta who was only going to give me some plates made me wait more than an hour and when I asked no one gave me a reason, until they told me “he went to eat” I feel a lack of enormous respect. I left the place upset, then this Mr. Juan Huerta wrote to me to say that he had not been given the green light to deliver the plates, but why didn't he mention it before going to eat? It really feels disrespectful to leave me there wasting my time, the cleaning lady served me better than everyone sitting there in front of their computer. Terrible service from all Kia staff.

First and last time I do service at this branch (it has been 3 years) and the staff is very friendly and they tell me that everything is excellent, but it turns out that after two weeks my pads start to fail and they needed change, I would have thought that they must have noticed this in the service, which made me think that they really didn't even do the review

They performed the 80 thousand kilometer service, the car had no problems in the alignment since I arrived from Cuernavaca directly to the agency, the car felt very good about the alignment, they informed me that I had to do the alignment and balancing, and that The right front tire had a nail, which I did not authorize because the car felt good and they checked the tires and none of them had nails, the problem comes from taking the car from the dealership and the car feels bad about the alignment, in my opinion something They moved and affected him, which is a shame because he was satisfied with the agency, but I already realized the effects they cause, be careful with what they report and authorize

I paid for a service at the recommended agency (security of the external parts of the car) $5,000 the day I received it. They cannot show you what they did because according to them it is a very fine job that is done with a mesh that is sealed once the They mount headlights etc. on fascias. A few days later I suffered an accident on the highway and when I reported it to the agency they sent me evidence of everything that was damaged and surprise! There was no such work, they even confirmed that such work had never been done on the rest of the car.